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Online webinar / How to adapt to new working conditions?

Admin 07/04/2020 237 Site News


The quarantine has a profound psychological impact on us: we may feel anxious, stressed, or angry. This is a particular challenge for the staff of Administrative Service Centers (ASC), who directly communicate with citizens in providing priority public services during the quarantine.
 
SURGe, funded by Global Affairs Canada, through the Administrative Services expert team (ASO), supported the Ministry of Digital Transformation in organizing a webinar for administrators of ASCs on how to adapt to the psychological aspects of service delivery during the quarantine. 
 
A qualified psychologist held the YouTube webinar and explained methods for ASC administrators to remain customer-focused while reducing stress and remaining calm. More than 400 ASC employees watched the broadcast and participated in the discussion. Overall, the video received more than 1000 views on YouTube.
 
Going forwards, we plan to continue supporting webinars on essential topics based on the needs and interests of ACS administrators.
 
Link to webinar on Youtube:
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